"DIAL" - Direct Information Access Line , the Miami-Dade County Clerk's Office Automated Voice Response System was created to give ease to telephone customers attempting to reach our office for information on their cases or direction in the resolution of problems with citations received.  DIAL provides twenty four /seven (24 hours a day, 7 days a week) access to major court systems residing on the mainframe computer without human intervention.  Fines and penalties for traffic and parking citations may be paid using either MasterCard or Visa.

General information provided includes office locations, hours of operation, mailing instructions and compliance requirements. Callers always have the option to dial "0" to speak to a deputy clerk.

DIAL - 24 Hours/ Day - 7 Days/Week Access

Child Support/Alimony: (305) 275-1122

Civil Court: (305) 275-1155

County Recorder: (305) 275-1155

Criminal Court: (305) 275-1155

Domestic Violence: (305) 275-1155

Family Court: (305) 275-1155

Juvenile Court: (305) 275-1155

Marriage License Bureau: (305) 275-1155

Parking Violations Bureau: (305) 275-1133

Probate Court: (305) 275-1155

Traffic Court: (305) 275-1111

Presently, the DIAL system is responding to approximately 4.2 million calls a year.  The special needs of the various Clerk's division are satisfied in the following ways:

The Child Support/Alimony (Central Depository) DIAL (Direct Information Access Line) voice response system, (305) 275-1122, provides up- to-the minute information on Child Support and Alimony payments including date of payment receipt and disbursement and account balance. Other available information consists of delinquency notices, payment coupon information and methods of payment.

The staff of the Child Support/Alimony Office (Central Depository) of the Clerk's Office is committed to providing the public with quality service. Its primary goal is to ensure that child support and alimony payments are processed daily and in a timely manner.

The Child Support/Alimony Office (Central Depository) Section processes approximately 40,000 court-ordered child support and alimony cases annually. The result of which is an annual disbursement of approximately $52 million to legal custodians of children. During 1995, this office implemented an automated tracking system which eliminated the use of manual logs and introduced an enhanced mailing system. The mailing system not only resulted in a reduction of postal costs, but also expedited the disbursement of support payments. In addition, a plan was developed with local businesses to ensure compliance with the Florida State Statutes governing alimony and child support procedures.

The Civil, Family and Probate Courts DIAL system allow one to enter the case number of the appropriate court. The system then provides the caller with the appropriate judicial section; future hearing dates and locations; recorded documents with book and page number references; docket entries which include monetary amounts; docket entries pertaining to answers and defaults. Information on current filing fees is easily available by accessing the Fee Schedule link at the bottom of any section. For any additional information regarding any of these courts, please access the appropriate section in our web page.

The County Recorder DIAL service provides the caller with information regarding fees, liens and judgments; with automatic calculation of fees and taxes for mortgages and deeds and the requirements for recording a deed.

The Criminal Court DIAL system offers information about felony and misdemeanor cases. Upon entry of the case number, the caller's request is verified by a return of the defendant's last name. If the case number and name match, the caller will be given the judicial section assignment, future court hearing information, the charges (violations) and, if applicable, the close date and charge dispositions. For any additional information, please access the Criminal Courts section in our web page.

The Domestic Violence DIAL option provides the caller with directions on how to appeal to the courts for protection from spousal abuse and harassment arising out of domestic violence situations. Please refer to the Domestic Violence link above for further information.

Marriage License Bureau DIAL is accessed by selecting the appropriate option. The caller is then given instructions on how to apply for a marriage license and the necessary requirements for the same. At any time, the customer may press "0" to speak to an operator. For any additional information, please access the Marriage License section in our web page.

The Parking Violations Bureau DIAL system allows callers to access information by entering either a specific citation number or a vehicle tag number. If a citation number is entered, the system returns the issue date, type of violation, vehicle description, amount due (including delinquent costs and balance due, if partial payment only was received) and future hearing date information, if a court hearing was requested. Tag inquiries provide the caller with the number of open tickets, total amount due (including penalties), court status and if non-renewal or scofflaw status is applicable.  Payments are accepted for parking citations via MasterCard or Visa.