Clerk of Courts - 11th Judicial Circuit Court
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FAQ's
Account Maintenance
  • What type of maintenance can I perform on my account?
  • How do I update my personal information?
  • How do I update my personal billing information?
  • How do I change my password and/or my security question and answer?
  • What if I forgot my password?
  • How often can I change my password?
  • How do I add a new user/filer to my company/agency account?
  • How do I update an existing user/filer of my company account?
  • How do I delete an existing user/filer of my company account?
  • How do I update my agency/company profile?
  • How do I update my company billing information?

  • What type of maintenance can I perform on my account?
    From the Account Maintenance screen you can update your personal and billing information, change your password, and if you are a premier service subscriber you can renew your units and view your unit history.
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    How do I update my personal information?
    Once you are logged into the site, from the Home Page click on the Account Maintenance and Renewal link. From there click on the Update Profile button. The personal information you have stored will be displayed back to you and on this page you may update your personal information. When you finish click on the Update button at the bottom of the screen. Your new personal information will be stored.
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    How do I update my personal billing information?
    Once you are logged into the site, click on Account Maintenance and Renewal link from the Home Page. From there click on the Update Profile button. Your personal information you have stored will be displayed back to you. At the bottom of this page click on the Update Billing Information button. On this page you can update your personal billing information. When you finish click on the Update button at the bottom of the page. Your new billing information will be stored.
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    How do I change my password and/or my security question and answer?
    Once you are logged into the site, from the Home Page click on the Account Maintenance and Renewal link. From there click on the Change Password button. Type in your old password, your new password, and then confirm your new password. You can also change your Question and Answer at the bottom of the page. Once you have updated all of the information click on the Change Password button at the bottom of the screen.
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    What if I forgot my password?
    If you forget your password, you can retrieve it by clicking on the Login link from the Home Page. On this page you will need to supply your user name and click on the Retrieve Password button. You will be prompted to enter your answer to the question that you supplied during registration. Once the answer is confirmed, your password will be displayed back to you on the screen.
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    How often can I change my password?
    You may change your password as often as you wish, it is recommended that you change your password often to keep your account secure.
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    How do I add a new user/filer to my company/agency account?
    Once you are logged into the site and you have administrative privileges, from the Home Page click on the Account Maintenance and Renewal link. Next click on the Update Profile button. On this page you will see both a "Filer Listing" and a "User Listing" category, from there you chose if you would like to add the person as a filer or as a user. Click on the Add button under the category of your choice, then on the next page fill out all of the required information for your new user or filer. Click the Add button to finish.
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    How do I update an existing user/filer of my company account?
    Either the account administrator or the individual can update their personal information. If as an administrator you wish to perform an update and you are logged into the site with administrative privileges, from the Home Page click on the Account Maintenance and Renewal link. Next click on the Update Profile button. On this page you will see a "Filer Listing" and a "User Listing" category, from there find the person's name that you would like to update personal information for and select the radio button to the left of their name. Next click on the Update button under the category of the individual that you wish to update. On the next page update the necessary information and click on the Update button to finish.
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    How do I delete an existing user/filer of my company account?
    Once you are logged into the site and you have administrative privileges, from the Home Page click on the Account Maintenance and Renewal link. Next click on the Update Profile button. On this page you will see a "Filer Listing" and a "User Listing" category, from there find the person's name that you would like to delete and select the radio button to the left of their name. Next click on the Delete button under the category of the individual that you wish to delete.
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    How do I update my agency/company profile?
    Once you are logged onto the site and you have administrative privileges, from the Home Page click on the Account Maintenance and Renewal link. Next click on the Update Profile button. At the top of the page you will see your company name and account number. Click on the button that says Update Agency/Company Profile. From here you can update your information. Click on the Update button to finish.
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    How do I update my company billing information?
    Once you are logged onto the site and you have administrative privileges, from the Home Page click on the Account Maintenance and Renewal link. Next click on the Update Profile button. At the top of the page you will see your company name and account number. Click on the button that says Update Agency/Company Profile. From this page click on the Update Billing Information button at the bottom of the page. From here update your billing information. Click on the Update button at the bottom of the page to finish.
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