ADA Grievance Procedure
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Miami-Dade Clerk of Courts (COC).
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number, email address of complainant and location, date, description of the problem and desired resolution.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
COC - ADA Coordinator:
22 NW 1st Street, 3rd Floor
Miami, Florida 33128
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will contact the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the discussion or meeting, the ADA Coordinator or his/her designee will respond in writing. The response will explain the position of the COC and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to Mark Martinez, Sr. Deputy Clerk or designee. Within 15 calendar days after receipt of the appeal, the Sr. Deputy Clerk or designee will contact or meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting or discussion, the Sr. Deputy Clerk or designee will respond in writing, to complainant, with a final resolution of the complaint.
If the ADA Coordinator or the Sr. Deputy Clerk agrees to an accommodation in order to resolve the complaint, the accommodation will be implemented in a timely manner.
All written complaints received by the ADA Coordinator or his/her designee, appeals to the Sr. Deputy Clerk or his designee, and responses to the complaint will be retained by the COC ADA Coordinator for at least three (3) years.
The Clerk of Courts functions as both the Clerk of Courts and as an Officer of Miami-Dade County performing ex officio duties. In some circumstances, a complaint directed to the COC ADA Coordinator should be resolved by the ADA Coordinator for the Eleventh Judicial Circuit Court, Administrative Office of the Courts (AOC ADA Coordinator) or by the Miami-Dade County ADA Coordinator (MDC ADA Coordinator). In such circumstances, the COC ADA Coordinator will refer the complaint in writing to the ADA Coordinator for the appropriate agency within 5 business days of receipt. Upon confirmation that the ADA Coordinator for the appropriate agency will respond to the complainant and will handle the complaint, but in no event more than 15 days from receipt of the complaint, the COC ADA Coordinator will contact the complainant and provide the name, address, e-mail address and telephone number of the ADA Coordinator for the appropriate agency.